Returns Policy

Return Request

Not completely satisfied with your purchase? You have the right to return the products you purchased from Stera.be, as long as you do so within 14 days of receipt. You will receive a full refund. However, perishable products, such as plants, are excluded from this right. Unfortunately, this means that it is not possible to return plants.

Did your plant arrive in poor condition, or is something else wrong with your new green housemate? Use the yellow support widget at the bottom left of our site to contact our customer service team. We will do everything we can to make both you and your plant happy again!

Just a quick note:

If you return a product to us, you must pay the return shipping costs yourself. As soon as we receive your return, we will immediately process your refund request. Please note that the original shipping costs will not be refunded. We always issue the refund using the same payment method you used at checkout.

Would you like to exchange a pot or another non-perishable product for a different color or size? Please return the product to us and place a new order. We will then refund the returned product (excluding shipping costs) as quickly as possible.

You are responsible for the product until your return arrives with us. Therefore, please make sure to pack everything carefully, preferably in the original packaging. If the product is lost or damaged during return shipping, you will be held responsible. After we receive your returned products, it may take up to 7 business days to receive an update on your return. Once the return has been approved, the refund will be issued immediately; it may then take another 2 to 3 business days for the amount to appear in your account.