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Terms of service

Article 1 – Contact details.


spinning reel 15

8500 Kortrijk

Company number 0729.598.861


Phone +32 496 22 33 54

Article 2 – Definitions.

The terms, hereinafter indicated with a capital letter, have the following meaning in these general terms and conditions:

  • Website/Webshop:;
  • General Terms and Conditions: the general terms and conditions included in Articles 1 to 14 and relating to the Website/Webshop;
  • STERA: STERA as described in article 1, being the party that offers/sells the product;
  • Customer: the party buys the product that is offered on the Webshop;
  • Parties: STERA and Customer;
  • Agreement: agreement whereby the Customer undertakes towards STERA to purchase the product(s) offered;
  • Product: the goods offered on the Website/in the Webshop, which can be purchased by the Customer;
  • Privacy Policy: Privacy policy included in Article 12 and available on the Website;
  • Cookie Policy: Cookie policy included in Article 13 and can be consulted on the Website.

Article 3 – Applicability.

On its Website, STERA offers its customers the opportunity to purchase the products from its Webshop online.

These General Terms and Conditions apply to every offer from STERA and to every Agreement concluded between the Customer and STERA. When placing an order via the STERA Webshop, the Customer must expressly accept these General Terms and Conditions. The General Terms and Conditions are made available to the Customer electronically, in such a way that the Customer can store these General Terms and Conditions. By accepting, the Customer agrees to the applicability of the General Terms and Conditions.

These Terms and Conditions must not contain any deletions and take precedence over all others. They can always be consulted on the Website. Any deviation from the General Terms and Conditions must be agreed in writing with STERA.

If any provision of these Terms and Conditions is invalid or unenforceable, this shall not affect the enforceability of the remaining provisions. The invalid or unenforceable provision shall be deemed superseded by an alternative valid and enforceable provision that most closely reflects the parties' original intent, as permitted by applicable law.

Article 4 – Product, purchase, delivery and execution of the Agreement.


The description of the goods/Product, quantity, quality, price, VAT, shipping costs, etc. are described on the Webshop. Illustrations, descriptions and other information regarding the products offered, with the exception of prices, VAT and shipping costs, are always indicative. They are for guidance only.

Despite the fact that the Webshop has been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors and/or is not up-to-date. Such mistakes/errors in the offer and/or the Agreement do not bind STERA towards the Customer. STERA is only bound by an obligation of means, not an obligation of result.

The offer on the Webshop is valid as long as stocks last and can be adjusted or withdrawn by STERA at any time. STERA cannot be held liable for the unavailability of goods/the Product. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.


After the Customer has placed an order with STERA, STERA will confirm receipt of the order as soon as possible by e-mail to the Customer confirming the Agreement.

When a Product is not (or temporarily not) available, STERA will inform the Customer as soon as possible.


After the Customer has received a confirmation of his order by e-mail, the Customer will receive another e-mail with the exact delivery date a few days later. STERA always strives to deliver the ordered Product as quickly as possible to the Customer at the specified address

Each product has an expected delivery time. However, this term can be adjusted in part due to the suppliers/brands that STERA relies on, due to holidays, extra crowds or other reasons. If the delivery takes longer than expected, the Customer will be informed with a new expected delivery date.

In the event of any delay in delivery, this cannot lead to the cancellation of the purchase or the payment of compensation in favor of the Customer, except in the case of intentional delay.

It is the Customer's responsibility to provide the correct delivery address. Incorrectly provided delivery addresses may give rise to additional costs at the expense of the Customer. To the extent permitted by law, STERA shall not be liable for loss or damage to the Product if it has been delivered in accordance with the delivery instructions provided by the Customer.

The Customer must plant and/or provide living goods/products with water as soon as possible after receipt. STERA recommends opening and caring for the delivered Product immediately upon receipt.

The Product ordered via the Webshop can be delivered in Belgium and the Netherlands . Free shipping within Belgium from a purchase amount of 30 EUR. The shipping cost within Belgium and the Netherlands is 4.95 EUR.

If the product ordered by the Customer is delivered damaged or defective, or if it is an incorrect product, the Customer must inform STERA immediately upon receipt of the Product via .


The risk of loss or damage passes to the Customer as soon as the Product is physically in the Customer's possession. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by STERA.

In case the Customer has specific questions about the Product, STERA requests that the Customer contact us via .

Article 5 – Right of withdrawal.

The Customer has the right to cancel an order up to 14 days after the day he received the Product. If the Customer makes use of his right of withdrawal, this must be done via the withdrawal form.

When returning, the Product must always be sent in its original packaging to the address stated in Article 1.

The Customer bears the costs of returning the Product.

During the period that the Customer can make use of his right of withdrawal, the Customer will always handle the Product and the packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. This means that the Customer is obliged to take care of the Product as stipulated in article 4.3, fifth paragraph.

More specifically:

  • For live plants that have been grown in pots or as a root ball, the plants must be returned in good condition and undamaged. The plants should therefore be carefully removed from the packaging and watered in the meantime to prevent damage and dehydration of the plants.
  • There is no right of withdrawal for plants that are delivered as roots/bare roots. These plants have a limited shelf life and do not tolerate being left in the package for too long.

The Customer is liable for any loss in value of the Product resulting from a handling of the Product that goes beyond what is permitted in the previous paragraph.

Article 6 – Price.

All prices quoted are expressed in euros, excluding shipping costs and all other duties or taxes required by the Customer. All prices of the plants include 6% VAT - as far as the prices of the other items (eg pots, accessories, etc.) are concerned, these include 21% VAT. The prices stated are correct at the time of publication on the Webshop, but may be subject to change.

In the event that delivery, reservation or administrative costs are charged, this will be stated separately at the checkout.

After placing the order and paying the order, an email will be sent to the email address or mobile number from the Customer to confirm the purchase.

Special offers are only valid while stocks last.

The quotation of the price refers exclusively to the articles as described verbatim. The accompanying photo ' s are intended for decorative purposes and may contain elements not included in the price.

STERA has the right to change the price of the Product at any time, but the Product will always be invoiced based on the rates applicable at the time of the conclusion of the Agreement.

The Customer has the choice between the following payment methods:

  • credit cards
    • Visa
    • MasterCard
    • Maestro
  • Bancontact
  • Cash (if the order does not go online)
  • cryptocurrencies
    • Bitcoin
    • Bitcoin cash
    • dais
    • Litecoin
  • google pay
  • Apple Pay

STERA is entitled to refuse the order due to a serious shortcoming of the Customer with regard to the order in which the Customer is involved.

Any inaccuracies in the invoicing must be immediately reported by the Customer, i.e. within 3 working days after receipt of the invoice. reported so that any inaccuracies can be corrected.

If the Customer fails to make the correct payment or if the payment is refused for any reason, STERA has the right, after having given notice of default to the Customer, to charge a fee for the administrative costs for applying of the payment. STERA reserves the right to dissolve the Agreement or to suspend further delivery to the Customer. This is without prejudice to other rights of STERA.

Article 7 – Retention of title.

The Product remains the exclusive property of STERA until full payment by the Customer.

In the event of non-payment, STERA has the right to take back the Product at the Customer's expense.

Article 8 – Warranty.

STERA offers the following warranty on the products it supplies:

No claim can be made under this warranty:

  • In the event of damage resulting from intentional, culpable or negligent treatment;
  • In case of incorrect use or poor maintenance;
  • With normal wear and tear;
  • If the Product is damaged as a result of not following the instructions for use.

Article 9 – Liability.

Unless expressly stipulated otherwise, STERA only assumes best efforts obligations and no result obligations.

STERA's liability is strictly limited to the tasks entrusted to it. STERA is not responsible under any pretext for the consequences, mistakes, errors, omissions, willful acts or other conduct/negligence of the Customer.

STERA will never be liable for indirect damage or costs of any kind, including loss of profit, production losses, loss of customers, increase in depreciation, etc.

Any claim for compensation shall in any case lapse if STERA has not been notified of the claim in writing within one month of the discovery of the event or circumstance that gives or may give rise to liability.

Notwithstanding any provision of this Agreement, STERA shall not be liable for delays or non-performance of the Agreement due to events beyond its normal control.

Article 10 – Website.

The information on the Website is of a general nature. The information is not adapted to personal or specific circumstances, and can therefore not be regarded as personal, professional or legal advice to the visitor of the Website/Customer.

STERA makes every effort to ensure that the information provided is complete, correct, accurate and up-to-date. Despite these efforts, inaccuracies may occur in the information made available.

If the information provided contains inaccuracies or if certain information is unavailable on or via the Website, STERA will make every effort to rectify this as quickly as possible.

However, STERA cannot be held liable for direct or indirect damage resulting from the use of the information on the Website or for direct or indirect damage resulting from inaccuracies in the information made available.

If the visitor to the Website/Customer should identify inaccuracies and/or unlawful use in the information made available via the Website, the visitor to the Website/Customer can inform STERA about this. This can be done via the contact information stated in Article 1.

The content of the Website (including any links) may be modified, amended or supplemented at any time without notice or notice. STERA does not guarantee the proper functioning of the Website and can in no way be held liable for a malfunction or temporary (un)availability of the Website or for any form of damage, direct or indirect, that would result from access to or use of the Website.

STERA cannot under any circumstances be held liable to anyone, direct or indirect, special or otherwise, for damage resulting from the use of this Website or any other, in particular as a result of links or hyperlinks, including, without limitation , of all losses, work interruptions, damage to programs or other data on the computer system, equipment, software or other of the visitor of the Website/Customer.

The Website may contain hyperlinks to websites or pages of third parties, or refer to them indirectly. Placing links to these websites or page ' s in no way implies an implicit endorsement of its contents. STERA expressly declares that it has no control over the content or other features of these links/websites and can in no way be held liable for their content or features or for any other form of damage resulting from their use.

Article 11 – Intellectual property rights.

The information and advice that the visitor to the Website/Customer can find on the Website or in other STERA publications are intended for personal use only and may only be seen as a representation of best practices.

All written text, photographs, designs and content of the Website, the catalogs and other publications, in combination with the selection and arrangement thereof and all software compilations are the copyright of STERA or of the persons who have granted a right of use to STERA in the matter and are protected as such. All rights are hereby reserved.

No part of this Website may be reproduced, mechanically, electronically, including photocopying, or by any means whatsoever without the prior written permission of STERA or the holder of the relevant intellectual property right.

Any names, logos, slogans, or other statements may be trademarks of STERA or any other person or company. Any unauthorized use of a trademark is illegal. Visitors to the Website/Customer are not permitted to copy, reproduce, transmit, distribute, commercially exploit or create derivative works of such material or content, or assist others in doing so. If the visitor to the Website/Customer is aware of such distribution or commercial exploitation, STERA must be informed immediately.

Article 10 – Customer Service.

STERA can be reached on the telephone number +32 496 22 33 54, by e-mail at

Or by post at the address: Spinnerijkaai 15, 8500 Kortrijk Belgium. Any complaints can be directed to this.

Article 12 – Privacy Policy.

The Privacy Policy is part of these Terms and Conditions. This Privacy Policy can always be consulted on the Website. Please read this Privacy Policy carefully, as it contains the rights and obligations of the visitor of the Website/Customer with regard to STERA.

The processing of personal data takes place under the responsibility of STERA (see contact information in article 1).

STERA strives to comply with the Law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data, which transposes, supplements and implements the European Regulation 2016/679 of 27 April 2016 on the protection of personal data.

By placing an order on the STERA Webshop, the Customer expressly authorizes the processing and use of his/her personal data for purposes such as the administration of the customer base, the management of orders, deliveries and invoices, solvency monitoring, marketing and advertising. Processing for marketing purposes and individualized advertising only takes place if the customer has expressly agreed to this during the order process.

The personal data collected for this purpose are surname, first name, address, e-mail and telephone number.

The personal data are kept and processed by STERA for a period that is necessary in function of the purposes of the processing such as and in function of the contractual relationship between STERA and the Customer, in particular for the duration of the requested provision of services and in accordance with the applicable law.

STERA will not transfer the data to third parties, with the exception of the third parties that STERA calls on to deliver the Product to the Customer, ie PostNL. l.

The Customer has a legal right to inspect and possibly correct your personal data.

Provided proof of identity (copy front of identity card) you can obtain the written communication of your personal data free of charge by means of a written, dated and signed request to STERA. If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant.

The Customer is responsible for keeping his login details and the use of his password confidential. Your password is stored encrypted, so STERA has no access to your password.

STERA keeps online (anonymous) visitor statistics to be able to view which page ' s of the website to what extent are visited.

If you have any questions about this Privacy Policy, please contact us at

Article 13 – Cookie Policy.

A "cookie" is a small file sent by STERA's server and installed on your computer's hard drive. The information stored in these cookies can only be read by STERA and only for the duration of the visit to the Website.

The Website uses cookies and similar technologies to distinguish your usage preferences from those of other users of our Website. This helps STERA to provide you with a better user experience when you visit the Website and also allows STERA to optimize the Website.

Due to recent legislative changes, all Websites targeting certain parts of the European Union are required to obtain your consent before using or storing cookies and similar technologies on your computers or mobile devices. This cookie policy gives you clear and complete information about the cookies we use and their purpose.

STERA uses the following cookies:

Strictly Necessary Cookies

These cookies are essential for you to browse the Website and use its features, such as accessing secure areas of the Website.






Retention period






Retention period

Functionality cookies

These cookies help make the Website usable by enabling basic functions such as page navigation and access to secure areas of the Website. Without these cookies, the Website will not function properly.






Retention period

Performance Cookies

These cookies are used specifically to collect data about how visitors use a website, which pages of a website are visited most often and whether they get error messages on web pages. These cookies only track the performance of the site as the user interacts with it.






Retention period

Google Analytics

Google Analytics is a web analytics service from Google that tracks and reports traffic on websites. Google uses the collected data to track and monitor how our services are used. This data is shared with other Google services. Google may use the information collected to contextualize and personalize the ads of its own advertising network.

You can choose not to make your activity on the service available to Google Analytics by installing the 'Google Analytics opt-out browser add-on'. The add-on prevents Google Analytics from sharing JavaScript information (ga.js, analytics.js, and dc.js) about visitor activity with Google Analytics.

For more information about Google's privacy policy, please visit Google's privacy and terms and conditions webpage:

You can refuse or block cookies by changing the configuration parameters of your navigation system. Disabling cookies may mean that you can no longer use certain functionalities of the Website.

You can view and update your preferences at any time via the 'Manage Cookies' tab at the bottom of the website.

If you have any further questions or comments regarding the processing of your personal data, please do not hesitate to contact us via e-mail

You can also find more information about cookies at: More information about online behavioral advertising and online privacy can be found here:

Article 14 – Applicable law and competent court.

STERA will make every effort to resolve complaints satisfactorily.

The provisions of the General Terms and Conditions are governed by Belgian law. In the event of a dispute and/or non-payment, only the courts of Kortrijk have jurisdiction.