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Shipping policy

Product, purchase, delivery and performance of the Agreement.


The description of the goods/Product, quantity, quality, price, VAT, shipping costs, etc. are described on the Webshop. Illustrations, descriptions and other information regarding the products offered, with the exception of prices, VAT and shipping costs, are always indicative. They are for guidance only. 

Despite the fact that the Webshop has been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors and/or is not up-to-date. Such mistakes/errors in the offer and/or the Agreement do not bind STERA towards the Customer. STERA is only obliged to an obligation of means, not an obligation of result. 


The offer on the Webshop is valid as long as stocks last and can be adjusted or withdrawn by STERA at any time. STERA cannot be held liable for the unavailability of goods/the Product. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.


After the Customer has placed an order with STERA, STERA will confirm receipt of the order as soon as possible by e-mail to the Customer confirming the Agreement.

When a Product is not (or temporarily not) available, STERA will notify the Customer as soon as possible.


After the Customer has received a confirmation of his order by e-mail, the Customer will receive another e-mail a few days later with the exact delivery date. STERA always strives to deliver the ordered Product as quickly as possible to the Customer at the specified address

Each product has an expected delivery time. However, this term can be adjusted in part due to the suppliers/brands that STERA relies on, due to holidays, extra crowds or other reasons. If the delivery takes longer than expected, the Customer will be informed with a new expected delivery date.

In the event of any delay in delivery, this cannot lead to the cancellation of the purchase or the payment of compensation in favor of the Customer, except in the case of intentional delay.  p>

It is the Customer's responsibility to provide the correct delivery address. Incorrectly provided delivery addresses may give rise to additional costs at the expense of the Customer. To the extent permitted by law, STERA shall not be liable for loss or damage to the Product if it has been delivered in accordance with the delivery instructions provided by the Customer.

The Customer must plant and/or provide water for living goods/products as soon as possible after receipt. STERA recommends opening and caring for the delivered Product immediately upon receipt.

The Product ordered via the Webshop can be delivered in Belgium and the Netherlands. Free shipping within Belgium from a purchase amount of 30 EUR. The shipping cost within Belgium and the Netherlands is 4.95 EUR.

If the product ordered by the Customer is delivered damaged or defective, or if it is an incorrect product, the Customer must notify STERA immediately upon receipt of the Product at olivier@stera. be. 


The risk of loss or damage shall pass to the Customer as soon as the Product is physically in the Customer's possession. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by STERA.

In case the Customer has specific questions about the Product, STERA requests that the Customer contact